Tactical professionals, who occupy middle management positions, “have leadership and organizational skills, but require greater technological adaptability and strategic vision. Micro-credentials in strategic management, event planning and artificial intelligence applied to tourism may be the solution to their needs”, the note also reads. Strategic professionals, responsible for senior management and strategic decisions, demonstrate leadership and global vision, but face gaps in resilience and mastery of emerging technologies. Micro-credentials in circular economy, sustainable management and innovation in tourism were identified as priority training for this group.
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